INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What are the delivery charges for orders from Onnoshob?
Delivery charges depend on your location and order size. The exact cost will be shown at checkout before you confirm your order.
How long will delivery take?
Standard delivery within Bangladesh usually takes 2–5 business days. Pre-orders or special items may require additional time.
Can I return or exchange a product?
Yes. Onnosob offers a 7-day return and exchange policy for eligible products. Items must be unused, undamaged, and returned in their original packaging.
How do I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email. You can use it on our Order Tracking Page to check the delivery status.
What payment methods are accepted?
Onnosob accepts Cash on Delivery (COD), mobile banking (bKash, Nagad, Rocket), and debit/credit cards for secure payments.
How do I contact customer support?
You can reach our support team by calling our helpline, using the live chat option on the website, or emailing us at contact@onnosob.com
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